During onboarding, you will be prompted to choose a subscription level (AteMate, AteMate Coach or AteMate Coach Plus) and timeframe (monthly or yearly at a discounted price). There is a FREE 7-day trial of AteMate available for new subscribers before being charged the subscription that was initially chosen. During either the free trial or at any point of the subscription, it can be canceled through the Apple App Store.

When canceling during the FREE trial period, there is no charge. The payment only goes through once the free 7-day trial period is over.

All subscriptions are managed by Apple, so everything must go through the standard Apple confirmation and payment screens.

The subscription that was chosen automatically renews 24-hours prior to the end of the subscription unless auto-renew is turned off before this deadline. Again, cancellations, auto-renewals, and upgrades can be managed via the Apple App Store account.

If you created your subscription through a special web link, please visit https://atemate.com/membership to manage it. The subscription that was chosen automatically renews 24-hours prior to the end of the subscription unless canceled before this deadline.

All app subscriptions on iPhone, including AteMate's, are managed by Apple.

To cancel an iOS subscription: Please visit this link (https://apple.co/2Th4vqI) from your phone. It should take you to the App Store with all your subscriptions. You can cancel it there.

Note: AteMate is not able to cancel your subscription on your behalf.

You can also cancel by opening the App Store app on your phone, tapping on your profile (depending on the iOS version, tap on it again), scrolling down to subscriptions, and tap on AteMate. (If you don't see AteMate listed, that means you do not have an active paid subscription with us on iOS.)

Here, you can tap on the "Cancel subscription" button to cancel your subscription.

If you do not see the "Cancel subscription" button, this means it has already been canceled. Once your subscription has been canceled, you will no longer see a cancel button. Instead, you will see an "Expires [date]" listed in the subscription description in the Your Subscription section on that page, with renewal options below.

Once you activate a FREE trial through the app, you will need to cancel before the end of the trial period to avoid being charged for the subscription period. The free trial, just like the regular subscription, is managed by the app store you subscribed through, so you will have to do this through the Apple App Store or Google Play Store.

Note: AteMate is not able to cancel your FREE trial on your behalf.