If the Coach Dashboard looks different than expected, a feature isn't loading, or you're seeing an older version of the app, refreshing your browser cache usually resolves it. AteMate releases updates frequently, and a cached version of the dashboard can sometimes prevent the latest version from loading correctly.
What is a browser cache?
Your browser saves copies of web pages to load them faster. Occasionally this saved version conflicts with a new update. A hard refresh forces your browser to load the latest version directly from the server.
Chrome
Mac: Command + Shift + R
Windows: Ctrl + Shift + R
Safari (Mac only)
Mac: Command + Option + R
Alternatively: Hold Shift and click the Refresh button in the address bar.
Firefox
Mac: Command + Shift + R
Windows: Ctrl + Shift + R
Edge
Mac: Command + Shift + R
Windows: Ctrl + Shift + R
Tips
If a hard refresh doesn't resolve the issue, try clearing your full browser cache. In most browsers, go to Settings, find Privacy or History, and select Clear Browsing Data.
Make sure your browser is up to date. Older browser versions can sometimes cause display issues independently of caching.
Still seeing issues?
Contact AteMate support and include your browser name, version, and a screenshot if possible.